Step 1
Go to Settings > Cellular
Step 2
Verify that the eSIM you have downloaded is turned ON, and that the mobile data is assigned to the same eSIM.
Step 3
Click on the eSIM plan you installed, to access this screen, then follow the instructions in the infographic.
Step 3
If you have verified all settings are correct, and still you do not have any connection do the following:
- Verify APN settings, if any were provided to you in the order confirmation.
- Turn Wi-Fi OFF.
- Restart your phone, and wait 10 minutes with WiFi off.
If you followed this guide and still experience a connection issue, please contact us.