[iOS] Troubleshoot eSIM network connection issues

Step 1

Go to Settings > Cellular

Step 2

Verify that the eSIM you have downloaded is turned ON, and that the mobile data is assigned to the same eSIM. 

Step 3

Click on the eSIM plan you installed, to access this screen, then follow the instructions in the infographic.

Step 3

If you have verified all settings are correct, and still you do not have any connection do the following:

• Verify APN settings, if any were provided to you in the order confirmation.
• Turn Wi-Fi OFF.
• Restart your phone, and wait 10 minutes with WiFi off.

If you followed this guide and still experience a connection issue, please contact us.