WorldWide Shipping , FREE Shipping to China and Hong Kong for all orders over 20USD

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Top Questions

Why choose LoyoMobile
We've searched China / Hong Kong and many other countries for the best local SIM plans with great call rates and data packages. Local prices will beat roaming with your home operator every time - feel free to compare!
Using Your New SIM
SIM from LoyoMobile is ready for use, it will be automatically activated when used from the first time. Please insert your new SIM card into your cellphone / mobile device when you arrive, start surfing the internet!
Why do you need my passport information?
From 1 September 2010, the Ministry of Industry and Information Technology (MIIT) , enforced a real name registration policy for new mobile subscribers in China, which requires the mobile users to submit a copy of their identity cards/passport when buying a SIM card. Please be aware that: your passport information is safe -we directly transfer your passport information, including passport number and photocopies of passport to China Unicom, we DO NOT store your passport information nor transfer it to any other third party. 
Do I Need Use Secure VPN

It’s obvious that because of people’s security need and especially because of the need of sending encrypted data over a network, the VPN technology has been developed. But beside the role of creating a “private scope of computer communications”, VPN technology has many other advantages:

  • Enhanced security. When you connect to the network through a VPN, the data is kept secured and encrypted. In this way the information is away from hackers’ eyes.
  • Online anonymity.Through a VPN you can browse the web in complete anonymity. Compared to hide IP software or web proxies, the advantage of a VPN service is that it allows you to access both web applications and websites in complete anonymity.
  • Unblock websites & bypass filters. VPNs are great for accessing blocked websites or for bypassing Internet filters. This is why there is an increased number of VPN services used in countries where Internet censorship is applied.
  • Change IP address. If you need an IP address from another country, then a VPN can provide you this.
  • Better performance. Bandwidth and efficiency of the network can be generally increased once a VPN solution is implemented. These days VPNs are getting more and more popular.
Can You Deliver To My Hotel

YES ! If you are travelling very soon, we can deliver directly to your destination instead of shipping to your home address. We can deliver directly to your hotel or any other address at your destination, so that you can keep connected when check in. Please input the hotel address as the shipping address, and provide us the following information as much as possible in the ORDER NOTES when placing order:

Guest Name: under who's name you booked the hotel

Check in Date: on which day you'll check-in

Reservation Number: usually get from the confirmation from the hotel

Please collect your SIM card(s) from the reception desk / concierge department when arrive the hotel.

You can also send email with any of shipping requirements to  support@loyomobile.com

SHIPPING TIME & COST

When Will You Ship My Order
  • All items are subject to quality control checks, testing and handling period before they are dispatched.
  • 99% of orders leave the warehouse within 1-2 days of payment.
  • We will notify you by email when your items have been shipped.
How Long Will It Take My Order Be Delivered
The shipping time will depend on your exact location. Below are the average shipping times you can expect after your item has been processed & shipped:
  • United States: 8-15 Business Days   
  • Canada: 12-19
  • UK: 14-28 
  • Singapore: 8-10
  • Australia: 9-15 
  • New Zealand: 10-19
  • France, Spain, Norway: 12-20 
  • Germany, Netherlands, Ukraine, Japan, Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland: Roughly 15-25 Business Days 
  • Rest of the World: 16-20 Business Days

*Please Note: As our goods are dispatched from different warehouses, your order may be shipped in separate packages.

**If you are waiting for your package to arrive, there is a 99.9% chance it will arrive within the delivery window. In any event we are here to help you be a satisfied customer.  

How Can I Track My Order
We will send you the tracking code for your order as soon as we receive your tracking number from our fulfillment partner. We will send the tracking number to the email that you filled down when placing your order(s). This email will also guide you how to track your package.
You can also visit our website at the TRACK MY ORDER page by login in your account. Here you can view the latest status of your order & you can see if your tracking number has been updated to your order. 

    *Please note: if you do not see your tracking number yet it means we have not received the number from our fulfillment partner. Most orders are updated with tracking information within 1-2 business days.

    If you have any other questions please email support at support@loyomobile.com and we will do our best to help you out.  

    Why Hasn't My Order Arrived Yet

    Keep in mind that there can sometimes be delays with standard shipping, nor can we track your order after it’s sent. Generally we recommend that you contact us if it’s been a few days longer than expected, so we can confirm your shipping address and ship out a new order if necessary. If a package has not been received for longer than 30 days, we consider it to be lost and will refund you for the order.

    All orders ship with China Post, Hong Kong Post, SF-Express, you will receive a Tracking ID so you will know where your package is at all times!

    For more information about shipping and delivery, please click here:
    http://www.loyomobile.com/pages/shipping-tracking

    PAYMENTS & ORDERS

    How Can I Pay My Order
    We offer safe shopping and accept payments via PayPal, MasterCard, Visa & American Express. So you can choose the most suitable one for you. All products are set in US Dollars, our system will automatically exchange your currency to make it easy for you when placing order.  
    What Currencies Are You Using On LoyoMobile
    Our products are set in US Dollars. If you are from another country our system will automatically convert the USD to your local currency at checkout to make it easy for you, don't worry!   
    How Long Does It Take To Process My Order

    Generally we will process and pack your order very quickly, usually within 24 hours.