An eSIM profile contains carrier and network subscription information, just like a normal SIM card. However, instead of coming in the form of a physical chip, the operator profile information is downloaded directly into the eSIM chip in your phone.
This means your phone has to support eSIM if you want to use it.
As the eSIM technology advances, it becomes more prominent and you can find many phone models supporting it. We tried to summarize it and compile a single list that contains most phone models.
The sure way you can verify if your phone is compatible:
list of compatible phones:
See full list below.
Some models have exceptions depending on models and markets. Operator-locked devices: If your device is locked to a specific carrier due to a contract, it needs to be unlocked first to be able to use the eSIMs sold on our platform.
Apple phones that support eSIM
Google phones that support eSIM
Samsung phones that support eSIM
A QR code is simply a representation of a download link plus activation code for your eSIM profile. It is used to easily connect to the eSIM server and download the eSIM profile to your phone.
It is easier to scan a QR code than typing a long string of text, but if for some reason you are unable to scan the QR code, you will have the option to activate your eSIM by entering the required information manually.
Please note that QR codes can be used only once. Once a QR code is scanned and an eSIM profile is downloaded, it cannot be used to download the same eSIM again, whether it is on the same or another device.
It is up to you.
We recommend buying and setting up the eSIM shortly before travel so you can start using it as soon as you land. You can keep the eSIM off until you arrive at your destination.
Yes, you can. You can store several eSIM profiles in your phone, but you need to choose only one that will be active along with your primary physical SIM. So, the dual SIM functionality means having both:
Starting with iPhone 13, Apple made it possible to have 2 eSIMs active at the same time, while primary physical SIM card is off. We expect this to become more popular in the future.
Yes. You can buy the eSIM and pass the QR code to a friend, colleague, or family member. Anyone with an eSIM capable device can use the QR code to download the eSIM.
In order to activate your new eSIM, follow the following steps.
*Installing the eSIM will activate it, only do it before you want to use the eSIM.
We recommend installing it a day or two before traveling to your destination.
Prerequisites:
Yes, you can use a hotspot with your eSIM.
In order to make it work please:
If it still not working:
Your phone will automatically label your eSIM. This may create a confusing situation where you don't know which one is the correct one or even label two eSIMs with the same label.
We recommend labeling your eSIM with its order number.
That way, you will know exactly what eSIM you are looking at. In addition, you will have easy access to the order number and you could easily check your usage and refer back to the eSIM in the app.
You can add after that the name of the location it is for, how much data you have in the plan etc.
How to do it:
Go to Settings->Cellular and click on the eSIM. Then click on "Cellular Plan Label" and change freely.
Our eSIM will automatically connect to a major local mobile network.
For comprehensive information regarding compatible networks, many of our products include network details listed in the product descriptions.
If you want to enquire about a specific network or country, please contact us.
Simply specify your desired package and country, and our dedicated 24/7 support team will promptly provide the necessary network compatibility details.
To ensure a smooth connectivity experience, we recommend checking the network coverage in your intended travel areas, especially if you plan to visit remote or less populated areas.
You will need a new QR code to transfer the eSIM to another phone and continue to use it. Not all operators support this.
Please Contact Us
It will give you personalized guidance.
Yes. If you buy a package that works in multiple countries, you can move between them and it will continue to work.
This is a very misleading situation courtesy of the new iOS, but actually, nothing to worry about.
With the iOS 16 update, iPhone now tries to connect the eSIM to the network immediately upon downloading it. If you have airplane mode on, or you are downloading a foreign eSIM connection, it may fail to connect to a network in the country you are in, and you will get this error, or it will be stuck in 'Activating...' status for a long time.
You can simply restart the phone, and keep the eSIM in OFF status until you need to use it. Then you can turn it on and complete the setup.
In vast majority of cases, this means that the eSIM has already been downloaded, either on the same phone, or on a different phone.
If none of the above applies to your case, try restarting the phone, changing internet connection, disable any VPN you may be using, and try again. If still getting this error, contact us for support.
!